Addressing The Employee Experience Chasm
Let’s get this out on the table.
There’s a major chasm between HR Technology vendors and enterprises who need a SINGLE EMPLOYEE EXPERIENCE. It’s true, there’s no one-stop shop to make this easy – NOR DOES THERE NEED TO BE.
There’s a magnetic force that can eliminate the gap – the gap between vendors staring at the Employee Experience mountain ahead of them, wondering how to deliver it all, and the HR leaders who are responsible for executing it, who are also eyeing an uphill climb and looking around for their sherpa. The magnetic force that will draw these two together is a VISION. You cannot complete this work and deliver the beautiful, elegant, personalized, seamless and EASY employee experience you desire if you don’t have a digital HR vision that lays out the strategy to get there.
It’s the same mess we saw before Y2K: we have systems that don’t talk to each other, internal intranets that looks like link farms, and employees conducting disjointed transactions instead of experiencing a single, seamless journey.
So here’s a tip: Treat Workforce 2020 like Y2K. Have a strategy, execute it, and watch it work. Listen here:
ABOUT THE AUTHOR
Jason Averbook is a leading analyst, thought leader and consultant in the area of human resources, the future of work and the impact technology has on that future. He is the Co-founder and CEO of Leapgen, a global consultancy helping organizations shape their future workplace by broadening executive mindset to rethink how to better design and deliver employee services that meet the expectations of the workforce and the needs of the business.
Leapgen is a global digital transformation company shaping the future of work. Highly respected as a visionary partner to organizations looking to design and deliver a digital workforce experience that will produce valued outcomes to the business, Leapgen helps enterprise leaders rethink how to better design and deliver workforce services and architect HR technology solutions that meet the expectations of workers and the needs of the business. Contact us to get started.