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HR, are you prepared for the next generation of business operations? Your answer boils down to this: are you caring for a PET or a ROCK?

Leapgen works with global customers in every vertical and industry type. So we see it all, and one of the things that’s so clear to me is this: We have clearly moved to a world of continuous improvement in our employee processes, tools, and journeys. But HR, we are not organized in a way that SUPPORTS continuous improvement. Your workforce experience and the solutions you use to support it should be treated like a PET, not a rock.

ERP systems of old were pet rocks. We put them in place and never touched them again – as long as it was there and running, it required no attention or care.

Unlike an actual pet, which requires a different level of commitment, a different operating model. We walk our pets, we show them care and attention, we feed and nurture them. We expect them to GROW. If we’re using a software system that provides regular releases and feature enhancements, we should have a model in place that allows us to routinely consider and accept those enhancements, along with the change enablement they might require.

That’s the difference between adopting a pet and a rock. Listen to this #leapnow moment and give me your 2c.


Jason Averbook is a leading analyst, thought leader and consultant in the area of human resources, the future of work and the impact technology has on that future. He is the Co-founder and CEO of Leapgen, a global consultancy helping organizations shape their future workplace by broadening executive mindset to rethink how to better design and deliver employee services that meet the expectations of the workforce and the needs of the business.

Leapgen is a global digital transformation company shaping the future of work. Highly respected as a visionary partner to organizations looking to design and deliver a digital workforce experience that will produce valued outcomes to the business, Leapgen helps enterprise leaders rethink how to better design and deliver workforce services and architect HR technology solutions that meet the expectations of workers and the needs of the business. Contact us to get started.