Please: Let’s Not Ruin The Term ‘Experience’
We can’t go anywhere without hearing about Employee Experience. I’ll be the first to say it should be the obsession and absolute priority of HR. But let’s resist the urge to play buzzword bingo with the new darling term of HR. Let’s not ruin the term ‘Experience’ and the opportunity we have to truly create it.
SO WHAT DOES IT MEAN?
If you can’t measure it, it doesn’t matter. And you need to define a vision for experience in order to effectively measure it. So what does an improved and effective Employee Experience mean to your organization? It’s more than better cafeteria food or offering a company gym or richer healthcare. I hope it has everything to do with a frictionless digital experience that allows people to more effectively do the things they were hired to do. Unless they were hired to perform HR, finance, or IT tasks, they have no business doing them.
Be careful about overusing or casually applying the term Experience. It’s special. It’s critical. It’s important to flip the script in HR – HR technology isn’t for HR any longer, it’s for the workforce. And workforce tools should be easy, frictionless, seamless, and useful. They should drive value. THAT’s where you start defining experience. When you bring Experience to life in those terms, measuring it becomes clear.
Employee Experience is singular, holistic, and requires continuous innovation. Those are your lenses through which to view your digital transformation opportunity.
Hear more about Experience in this #LeapNow moment; we’d love to hear your vision!
ABOUT THE AUTHOR
Jason Averbook is a leading analyst, thought leader and consultant in the area of human resources, the future of work and the impact technology has on that future. He is the Co-founder and CEO of Leapgen, a global consultancy helping organizations shape their future workplace by broadening executive mindset to rethink how to better design and deliver employee services that meet the expectations of the workforce and the needs of the business.
Leapgen is a global digital transformation company shaping the future of work. Highly respected as a visionary partner to organizations looking to design and deliver a digital workforce experience that will produce valued outcomes to the business, Leapgen helps enterprise leaders rethink how to better design and deliver workforce services and architect HR technology solutions that meet the expectations of workers and the needs of the business. Contact us to get started.