More Digital and More Efficient.
Overview
Over the past 3 years, Mercer | Leapgen has partnered with the People Team at a financial services organization to help build its digital capabilities. The 4 areas we have helped the company build up their capabilities the most include:
- Digital HR strategy: Developing and supporting the execution of a plan that aligns with the company’s evolving business strategy and workforce needs
- People reporting & analytics: Designing and supporting the launch of a team
- Service delivery model design: We helped redesign the company’s ‘Tier 1’ service center, both recommending the migration of some responsibilities of HR business partners and COEs and eliminating some work through automation provided by a ‘Tier 0’ tool in ServiceNow HRSD
- Workforce experience & technology with a focus on Talent Acquisition, New Hire Onboarding, Benefits Administration, and ‘Getting Help’ from the People Function
Approach
Mercer | Leapgen initially leveraged our Strategy consulting services to help design and launch its People Analytics Team. We also collaborated with the team and their counterparts in both the business and IT to define the company’s most pressing reporting & analytics needs (i.e., use cases) and provided specifications to inform system design, data management, and integration. The team then leveraged our LeapNow advisory service to hire and onboard new members; this included involvement on the part of Mercer | Leapgen in both job design and interviewing.
Our Strategy consulting services were also used to develop a digital recruitment strategy designed to put easy-to-use technology in place that enables a personalized candidate experience and helps people managers, interviewers, and recruiters make better decisions. This work also included human-centered system requirements definition and software selection support.
The company has also leveraged our LeapNow service in a number of different ways, including updating the People Team’s overall digital vision and strategic roadmap. We also used it to design and develop a proof-of-concept for international benefits administration optimizing systems – ServiceNow and SAP – in which the company already invests. This saved the company approximately $1.5 million that would have been spent on evaluating, deploying, and running a separate system.
This proof of concept is now part of an ongoing service delivery transformation Mercer | Leapgen has been managing through our Deployment consulting services, including experience design, service delivery model design, change enablement, and program management support.
Results
$1.8M
in software-related spend, thanks to system optimization and rationalization
30,000+
Elimination of over 30,000 hours manual work annually, thanks to streamlined processes and automation
Accelerated time-to-hire and ramp time for new employees onboarding
Improved decision making and compliance-related cost avoidance through enhanced reporting & analytics
Conclusion
This proof of concept is now part of an ongoing service delivery transformation Mercer | Leapgen has been managing through our Deployment consulting services, including experience design, service delivery model design, change enablement, and program management support. The company has also leveraged our LeapNow service in a number of different ways, including updating the People Team’s overall digital vision and strategic roadmap. We also used it to design and develop a proof-of-concept for international benefits administration optimizing systems – ServiceNow and SAP – in which the company already invests. This saved the company approximately $1.5 million that would have been spent on evaluating, deploying, and running a separate system.
